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Supplements: What happened with our investigation (CBC Marketplace)

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Last summer, we embarked on an ambitious project: to test the accuracy of label claims of popular vitamins and supplements. Now we have learned that the story we worked contains factual errors. Here's what happened. http://www.cbc.ca/marketplace/episodes/2015-2016/supplements Get our newsletter http://cbc.ca/marketplace/watchdog Facebook: http://facebook.com/cbcmarketplace Twitter: http://twitter.com/cbcmarketplace Instagram: http://instagram.com/cbcmarketplace »»» Subscribe to CBC News to watch more videos: https://www.youtube.com/user/cbcnews?sub_confirmation=1 Connect with CBC News Online: For breaking news, video, audio and in-depth coverage: http://www.cbcnews.ca Find CBC News on Facebook: https://www.facebook.com/cbcnews Follow CBC News on Twitter: https://twitter.com/cbcnews For breaking news on Twitter: https://twitter.com/CBCAlerts Follow CBC News on Google+: https://plus.google.com/+CBCNews/posts Follow CBC News on Instagram: http://instagram.com/cbcnews Follow CBC News on Pinterest: https://www.pinterest.com/cbcnews// Follow CBC News on Tumblr: http://cbcnews.tumblr.com »»»»»»»»»»»»»»»»»» For more than 75 years, CBC News has been the source Canadians turn to, to keep them informed about their communities, their country and their world. Through regional and national programming on multiple platforms, including CBC Television, CBC News Network, CBC Radio, CBCNews.ca, mobile and on-demand, CBC News and its internationally recognized team of award-winning journalists deliver the breaking stories, the issues, the analyses and the personalities that matter to Canadians.
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Text Comments (238)
simon templar (9 days ago)
dickhead.
abhilash herakal (18 days ago)
In labs we do a experiment or test about three times Didn't these guys do
Samuel Pegg (23 days ago)
Do you think that if CBC had independently tested the products, in the first place, and found no problem would they have run a story saying “protein powders are fine”? I doubt it. This show operates on an inherent bias against the companies. CBC just got called out on their BS “investigations” this time.
Goosesarius (2 months ago)
CBC was irresponsible for only using one lab. CBC is as much to blame or more so for such shoddy practices.
Anonymous (2 months ago)
Charlsie Agro woooooooow oh canada oh canada
What a great covering the truth story. The companies kicked their butt. So they changed the story.
Nathanael Pyron (4 months ago)
why did CBC save their apology for the last 5 seconds they need to take more responsibility themselves
ken sheen (4 months ago)
That's what a randomized, double-blind tests are for. lols
Dean Manson (6 months ago)
Lol what a joke .pfizer put the pressure on this little lab and they buckled under pressure .those supplements are under dosed ,always have been and always will be .Supplement companies trade on the ignorance of the public and make a killing . Get your vitamins and proteins etc from known food sources that are proven .Its expensive getting nutrients from specific foods and eating a high protein diet from food etc but buying supplements is just flushing money down the toilet .The fitness industry is full of nonsense about products with outrageous claims and people buy into the con because they read the label and it tells them what they want to hear at the time .next thing they are walking up to the counter to pay for snake oil !
hardnoxlife (6 months ago)
shame on you for shaming the poor guy. every one gets paid...i mean makes mistakes
jetaime1982 (6 months ago)
I don't believe any of this crap! Why would Labdoor have several errors, but the others don't? And of course, they come in after the truth has been compromised. Nope! These big money "health" and insurance companies with these side health supplement companies/partnerships made threats that these people couldn't live with, and they all decided to sing a different tune. Make no mistake... these companies do not give a crap about your health. Their god is money. If they did care, they wouldn't manufacture synthetic "vitamin c" to living organisms and prey on our ignorance of basic biological principle playing semantics. No, they'd tell you to eat and drink REAL fruits and vegetables, as living organisms need to consume other living organisms in order to sustain life. A living organism repairs itself by consuming other self- repairing living organisms made of the same unaltered "stuff". It's a perpetual law. Every system needs support to continue, including these "money=power" companies. That's why in order to keep their elaborate b.s. system going, they gotta keep feeding US b.s...and in turn we keep feeding them our money..... what are we getting back though???
forever 1 (6 months ago)
Haha money change things
Amy Cron (6 months ago)
CBC would have been smart to send samples of the "GNC" protien powder, and the "Pfisser' Vit C, without the company names on the samples to several labs, I bet you would have got back different results. I bet these big companies threatened a lawsuit and the lab guy had to retract his statement because he got the blame. Who'd really telling the truth?
Clutch Cargo (6 months ago)
Thank you CBC .
Armando Royal (7 months ago)
I have no idea who is right? What the heck!!!
Tawana Calamari (7 months ago)
lol was this guy paid off to change his testimony
michael conner (7 months ago)
Big business smashed them. Not to be trusted. Seems fishy
9:25 Is he standing on a box in order to appear taller???? reminds me of zucc...
David Diaz (7 months ago)
Sleepless nights? Suuuuure.
Donna (7 months ago)
Don't trust the dirty Jews at Pfizer!! Liars! Sly! Rip offs! And forever fooling and poisoning the Goyim...
Rainer Halbich (7 months ago)
Apology accepted.
Maninder Singh (8 months ago)
Hi there, i want you guys to investigate about scam running on the name of Microsoft. Many US & Canadians are falling into this trap, Thanks.
Jennifer Rivera (8 months ago)
Yep. Another payoff by Pfizer.
Lina Ed (8 months ago)
haha don't f with PFIZER
April Jolly (9 months ago)
Thank you for making the corrections. I trusted you before, and I do even more so now :)
Johnny D (9 months ago)
It's Feb 23 2018. I watch your videos in America which I feel I'm educating myself of the world. You may be a Canadian show but your information is global. We all make mistakes in life. I admire a person/company that can own up. Lab door dropped the ball and like other companies you interview that hate flawed, I don't feel they gave a great reason as to why this error occurred. I never, I repeat, NEVER leave comments but this spoke to me. The fact that you, "marketplace" decide to air this and apologize for your part in this I commend. I was hooked on your videos before, and this has made me more of a believer of your journalism. To air the truth and fight for your people, us as the consumer. I thank you for this and look forward to more videos that I trust and believe in. Please continue the great work all the team and staff do there. Signed Steve Brown
Scott Torres (10 months ago)
No part 2?
nelsonta00 (10 months ago)
Mistakes happen and it happens to everybody, but it is VERY UNFORTUNATE for labDoor to get it wrong on TV. What's worse is MarketPlace is actually a very serious show that meddles with politic. I hope they didn't get shutdown because of this. He was freaking out so hard that he sped up like Nightcore.. Having multiple labs testing is always the best way to get the results. But it is surprising they did 100s of testing on the products and got them all wrong. Oooh Erica you so scary and hot at the same time.
HmbV15 (10 months ago)
I have a feeling someone got paid to change the story
R. Simpson (10 months ago)
We accept your apology. Keep up the good work . PS -stop going the the Yanks for help
BW project (11 months ago)
Silly Canadians, first choice is to go with the one and only The Health Ranger!
Karen Crutchfield (11 months ago)
Thank you for showing integrity and publishing this correction! Sadly humans make mistakes; own it, fix it, learn from it!
Sarah P. (11 months ago)
CBC is retracting because GNC and Pfizer probably threatened to sue them or paid CBC off to say the vitamins are good. Sorry CBC I sticking to the original story you guys aired. The original results were right.
theoneofeight (11 months ago)
Doesn't matter if there's more vitamin C or more protein in the packages. Consumers are buying things they don't need just because they're being brainwashed by ads daily.
MissTia777 (1 year ago)
They lying! This is damage control and bribery!
호세 (1 year ago)
why cant the usa have a show like this? Companies have to not give you a good product so you keep buying more and more.
Tom Matthews (6 months ago)
호세 , They DO have shows like this and various networks run them from time to time. Just because you haven't seen them doesn't mean the USA doesn't do it.
Katie Wilkinson (1 year ago)
CBCNews welcome to Michigan market place!! We get your channel down here in the states too CBC! I live in Michigan and I bet that Lab was in Detroit that you went to!
J Ratliff (1 year ago)
I call BS..sounds like mega money GNC and Pfizer told you and told lil man the results or else. And yall yellow bellied up and said nope NM 1000mg in the vit C and 100% protein no filler..My bad wouldn't want to be sued and those nasty letters were enough to change the results...again whoops my bad every one puts exactly what they say in their products.
Dennis McKeown (1 year ago)
You're first problem was you had it tested by an approved American lab that are trying to shut down the supplement industry .
Asante Freeman (1 year ago)
Oops
Supreme_Xo (1 year ago)
Mistakes happen. I was a mistake. 😭
Crystal Ann (1 year ago)
this is so strange.we can all see he was given a script
Benn M. (1 year ago)
wow!
MrRozarlive (1 year ago)
highly doubt they got it wrong. Big pharma stepped in to sweep the story under the rug.
Lenita A (1 year ago)
MrRozarlive Oh right! And the Vitamin Industry is not about Profit?? It wants No regulation whatsoever! It is a Multi-Billion $$$$ Industry, also!
Racer's Line (1 year ago)
I wonder why in CBC Canada, seems to be a shadow of USA, i.e prices of cars, of products from grocery stores.........
Andrew Macdonald (1 year ago)
Good on CBC for posting this apology and retraction for misleading the viewing public. However, it appears that Marketplace "dropped the ball" when they selected LabDoor for performing the testing on the consumer products. When selecting a lab for any form of testing, it is imperative that the proponent (in this case, Marketplace) perform their own due diligence. For example, does LabDoor possess any form of independent certification? In Canada, labs should be CALA-accredited for quality assurance. This ensures that the lab uses current and approved methods, minimizes the risk of analytical error and at the same time ensures consistency of results. Based on a review of the LabDoor website, no accreditation or certification was found. If LabDoor possessed a form of independent accreditation, then it would be likely that their results would be accurate and comparable with the claims of the manufacturers and the independent lab that Marketplace used for the second round of testing.
Janewomanpower (1 year ago)
u haven't lost my trust. i have more respect for you even!!! thank you!
robert birch (1 year ago)
That lab guy is not of this world.
Ashley Johnson (1 year ago)
Come on guys labdoor did not get this wrong let's be honest big companies threaten to sue
Joel Mendez (1 year ago)
This should be on scarce
nubbs (1 year ago)
unbelievable. cbc is trying to pass all of the blame on this guy, acting so self righteous and indignant and taking none of the responsibility. it was on cbc to double check these lab results with another company. the real problem is cbc confirmation bias - they wanted a story and they wanted the results this lab was offering to be true. the blame is all theirs.
Lenita A (1 year ago)
nubbs Trust! Blame is on Both!
Dub Di (1 year ago)
Did anyone else notice the Labdoor guy’s oddly shaped head?
Garfit Gar (1 year ago)
As a specialist sports nutrition you dont need supplements
the epic fail gamer (1 year ago)
damn karma hits hards bruhh
Joanne K (1 year ago)
Very honest public correction of incorrect information. We always trust honest people since no one is perfect.
MissTia777 (1 year ago)
They were perfectly bribed
/\//\\/I/\/ (1 year ago)
gnc and pfizer are multimillion/billion dollar companies. does someone sense a conspiracy here? look at all sides of the puzzle.
A Google User (1 year ago)
Good job on making clarity eventually. Must say in Science there must always be a control group / test, even if it means more costs or efforts. Don't blame just the lab...
Emin değertekin (1 year ago)
This looks staged. Not convincing. and i am pretty sure labdoor is getting paid too to give better results for the products that they are getting paid for.
Anwylyd Fynghariad (1 year ago)
we should not blame the journalists because we only investigate on what was told and dug. blame the people who are inaccuratively giving results.
Cyndi Lou Who (1 year ago)
You have to at least respect that man for showing his face and apologizing for getting it wrong. 💋
Dagmar l (1 month ago)
+Lenita A Yes he did at 10:04
Lenita A (1 year ago)
Cyndi Lou Who.. Did he apologize? Not on the Air!
dmana3172 (1 year ago)
As a Naturopathic Physician, I agree with this video. This is telling all of us to be strongly advised that not all maker of supplements are guaranteed to be safe or effective. Please be very careful when choosing supplements. Read the labels, do some online research and get a second opinion. Also, most Vitamin C you find in an average supermarket are synthetically made as Asorboric Acid and is not true Vitamin C you get from cherry or orange. Also, be aware of the price you get what you pay for. Choose a high quality brand, but don't forget that what you eat also matters, so it's important to have a good diet too.
U.N. Owen (1 year ago)
What the gentleman should've IMMEDIATELY done, is said; 'we screwed up, we're checking, and re-checking our protocols, and methods and we're not happy that we dropped the ball', but, ANY hemming and hawing, as this gentleman did is unacceptable. My dad was in PR, and media training - where his job was to take the CEO's of big companies (I.e., a major airline, no names, I can give, obviously), who's plane just crashed, and this person had to go to the press, and his JOB was to make sure this GROWNUP was able to speak CLEARLY, and DIRECTLY, and NOT hem and haw, and speak about the plane crashing. The reporters there were going to ask tough questions - people were dead. That is how BUSINESS in the ADULT-world is - it's not 'oh, you're being too mean'. Please!
Luna EB (1 month ago)
you shrunk it. sienfeld
Alan Freeman (1 year ago)
I can tell you with 100% certainty that GNC's protein powders are mostly filler. Knowing that, I can conclude that someone was paid off or threatened with a lawsuit after your original report.
alanguages (6 months ago)
Alan Freeman You still have not provided any information on your claim.
izz5946 (1 year ago)
Alan Freeman ...how do you have 100% certainty, sbout fillers, just curious
Chris H (1 year ago)
labdoor is actully selling supplement products. how do you expect them to do credible analysis?
Chris H (1 year ago)
I think labdoor is being threatened by exposing those large companies.
Luna EB (1 month ago)
dont put it past labdoor to be scamming themselves. like not doing tests but giving bogus results.
Mistery Smithers (1 year ago)
So... THe CBC is talking through their asses again. CHECK!
Ruben Scott (1 year ago)
The first test were true
Peter Hall (1 year ago)
Hang him high! but first castrate him.
Austin Molitor (1 year ago)
Because of that story I refused to take the protein powder after my long runs everyday. It caused me to become underweight. Now I have to stop running until I am healthy again.
Jammie Parrish (8 months ago)
Lastly, I have seen a diet program that is successful for me. We only wish that I had come across this diet a long time ago. Make sure to google “sowo hope site”! Of all the diets in the world, this method is the best, I lost 6 pounds.
Xtensionwire (1 year ago)
what if CBC didn't cut costs and send tests to 2-3 or more labs to limit the errors on results? I find it disgusting how CBC did not apologize specifically for their mistake but grabbed an escape goat to point the finger while acting all sorry about their mistake. CBC did the good ol "Im sorry BUT..." maneuver.
Miranda Rights (1 year ago)
Lol i agree but now I'm imagining an escape goat 🐐
OMGitzDaTruth (1 year ago)
Let's shift the blame on the labs so we don't get sued by the billion dollar companies
Alex Lord (1 year ago)
Ok thank you CBC for your apologies but you didn't have to shame the guy publicly by shoving him in a corner and guilt tripping him until he cried. Mistakes happen to everyone. That's why it's good to double check when you can. No big deal.
Lenita A (1 year ago)
Alex Lord.. He kept sidestepping! So, she kept pushing! He should have apologized, and promised to find out how this happened! And let the Market place know! It is the M -Place's Reputation on the line, also!
ingoleg oleg (1 year ago)
Good on CBC. If only they would use the same type of proper investigation on vaccine scam.
Vi Br (1 year ago)
Too late, lawyers! We already know the truth ;))
sam (1 year ago)
I don't like how they are putting all the blame on Labdoor... they should have had at least two independent testing teams providing results. You don't put all your eggs in one basket.
Cle Quez (6 months ago)
Well said
alanguages (6 months ago)
sam The other problem was Labdoor had multiple results wrong. I do agree more than one independent tests should be done.
Scott M (1 year ago)
A screen of a screen?
Magikarp (1 year ago)
That bald guy has the ugliest head ever.
my channel (1 year ago)
he says he's never had an issue like this before,but what he really means is that he's never been caught before being a fraudster,he has only one job to test products and can't even get it right,don't trust this guy he looks like an alien from outer space, phone home ET phone home
fix things (1 year ago)
I would had said that same thing too if the big company gave me ten million dollars to say that the test results were wrong.
Lenita A (1 year ago)
fix things Always a Skeptic, hey? Easy to check!
CT! (1 year ago)
So, he said it was wrong, what the heck are you still looking for or expecting??? Gee whiz! Marketplace, your show made a mistake, the lab made a mistake....GET OVER IT!!!! Sick! I will not watch this again, since I only stumbled upon it this evening.
Corsair Carl (2 years ago)
Woah dang that Charlsie chick is GORGEOUS!
Captain Sensible (2 years ago)
I have a feeling that Pfizer's legal department came down hard on this show.
drvonhoss (2 years ago)
LOL!! The dude at 6:30 is standing on the phone book. Talk about false advertising.
Skylar (2 years ago)
See, this is why Canada>United States in press. United States don't report any facts, whilst Canada, they step up when they are wrong, and try as hard as they can to report actual facts. In establishment media in the United States, "facts" are unheard of.
Tom Matthews (6 months ago)
Skylar, Where is the proof in your claim? Saying it doesn't magically make it so but hey, whatever you gotta tell yourself...lol Most people just SAY negative things about the USA merely because they don't like them. You made a wild claim while providing ZERO evidence to support it.
Hassaan M (2 years ago)
Why do I have the feeling that LabDoor wasn't wrong here? That they had the correct results before the big companies stepped in to save face.
Luna EB (1 month ago)
or you cant trust labs either, some never test but charge u and give u a bs result
Mourad Kadouri (6 months ago)
They did not show us who were the other two labs
Free Samples (1 year ago)
Hassaan M0 I know you posted this a year ago, but I agree. This was my first thought, something doesn't seem right here. I feel like something really fishy happened here.
/\//\\/I/\/ (1 year ago)
I agree!
Matthew Mitchell (1 year ago)
that is the right question to ask.
Daniel (2 years ago)
I respect CBC for this but did they test the EXACT same (literally same bottle/container) protein powder/vitamin C they took to labdoor to the other labs?
Sterling Blair (2 years ago)
this is an obvious buy out huge companies putting pressure on cbc and the lab company
Luka Star (2 years ago)
I sense conspiracy theory. Remember when there are a lot of documentary movies saying FDA in US are working "closely" with deep dark food industries? AND of course I don't have any evidence to support it, so whatever.
Nessa (2 years ago)
wow. props for the honesty....
KM (2 years ago)
Hey man.....wanna make some gains? You do? thats real good man.
Lorik Muhaxhiri (2 years ago)
dam . even i feel bad for bashing the gnc girl on trying to selll me gnc products ...
Theugly Sirmadame (2 years ago)
There was no way you guys could know that a lab with all the credentials will screw up that much... I bet that in the future of the you guys will use more than one lab.
Jared Ross (2 years ago)
As a physician, more disturbing than the fact that these labs are getting these test results incorrect, is the fact that you are testing these dubious supplements in the first place. Vitamin C (and most vitamin supplements outside of pregnancy) are completely unnecessary and have been proven by multiple studies to be potentially harmful. The same can be said for protein supplements. Fish Oil may be helpful in lowering triglyceride levels, but are not effective on LDL and VLDL, the two worst types of cholesterol. Instead of telling us which Snake Oil is the most pure, you should be telling us not to waste our money on Snake Oil in the first place.
Luna EB (1 month ago)
whey is not harmful. nor is fish oil if not rancid. i keep my fish oil in the fridge
Ines Perez (8 months ago)
Jared Ross, a billion likes for you! Thanks!
George Lewis (2 years ago)
they to apologize to the Americans company like GNC AND PFIZER
They did f*** up but at least they apologized
Marc Field (2 years ago)
This is why I trust you even more Marketplace. Good Job. Thankyou from the bottom of my heart.
sonie v.kay (2 years ago)
considering the amount of work they do to help the public. i forgive them.
Saber Uddin (2 years ago)
I felt like blaming the lab was some sort of cover up of the truth. I don't know about everyone else. Someone how I had the feeling that the lab DID get it right. CBC I appreciate the work you guys do. But you guys can not just rely on ONE lab for testing. And you CAN NOT start blaming someone who agreed to test things for you. Because humans errors do happen and you have to take that into consideration.
Stepping Ahead (11 months ago)
Perhaps the lab is sponsored by GNC or Pfizer and made them change their result
Lenita A (1 year ago)
Saber Uddin Those are Huge 'errors'!
6:50 Lord Voldemort on the other side of his head.

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