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10 Worst Automakers for Initial Quality

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The J.D. Power 2017 U.S. Initial Quality Study has been released. Each year, the J.D. Power U.S. Initial Quality Study examines 233 problems, organized into eight categories, measuring new vehicle quality at 90 days of ownership. This year's study was based on nearly 80,000 responses from owners and lessees of 2017 model year vehicles, with consumers being surveyed from February through May. New vehicle quality overall for the industry reached a new record high, improving eight percent compared to last year's record-setting year. The industry average for the 2017 study is 97 problems per 100 vehicles (PP100), down from 105 a year ago. According to J.D. Power, the only category to do worse this year was features, controls, and displays. The largest increases in problems were for cruise control, lane departure warning, collision avoidance/alert systems, and blind spot warning. Subscribe http://www.youtube.com/subscription_center?add_user=AutoGuideVideo YouTube - http://www.youtube.com/user/AutoguideVideo Facebook - http://facebook.com/AutoGuide Twitter - http://twitter.com/AutoGuide Google+ - http://goo.gl/LBxsP Web - http://www.AutoGuide.com AutoGuide reviews the latest new cars with test drives, car comparisons and shootouts plus coverage of breaking auto industry news, auto shows, rumors and spy photos. Help shop for your new car with informative car buying tips and car recall news, and be entertained with feature stories, Top 10s and car review videos.
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Text Comments (295)
Lyimo Ej (4 days ago)
ON THE OTHER HAND, CAR PROBLEMS MIGHT BE CAUSED BY THE OWNERS OF SPECIFIED VEHICLES NOT READING THE USER MANUAL AND FOLLOWING THE MANUFACTURER’s INSTRUCTION
Lyimo Ej (4 days ago)
TOYOTA IS THE BEST AUTOMAKER,, WITH RELIABLE VEHICLES,, FOLLOWED BY FORD AND VOLKSWAGEN
Walter Golle (7 days ago)
What about GM Ford & Chrysler How about an American vehicle list both good & bad
Lucky Valera (15 days ago)
BULLSHIT
AXE T (21 days ago)
If India had a JD survey on troublesome companies, the list may look like this: 1.Chevrolet 2.Ford 3.Tata 4.Hyundai 5.Mahindra 6.Fiat 7.Skoda
joe b (24 days ago)
So AUTOGUIDE, let me get this straight. You say Hyundai is the leader in Lemons from January 2016 - December 2016. However, they're not on this list? Where and how do you guys get your info? I was going to buy a 2018 Elantra this summer now I don't know what to believe.
shreyanshellboy (25 days ago)
Are you people bunch of stupid lunatic idiotic idiots. The car brands you people have show are known for 'Worst' initial quality....I mean brands like Audi, Land Rover, infinity etc. I think you people should go get yourself fucked from Chinese car makers then probably you'll understand what does worst quality mean. Idiots
tyler aliff (25 days ago)
Alot of these are cars that try to go above and beyond with extra feature, but they mess up on some. Just as well i dont think its fair for them to be criticized about it. I mean seriously Mazda, Volvo, and Subaru? I mean WTH. Alot of these it because the dumbos the card dont know how to use the infotainment system.
paulparoma (29 days ago)
FIAT. Who would have thunk it?..
Marcel Tansie (1 month ago)
Fiat is garbage
chriss Whites (1 month ago)
Stop saying Volvo a Swedish brand. It is 100% Chinese owned brand!
TruAgape1234 (1 month ago)
1:56 “Confusing”???????? THAT HAS NOTHING TO DO WITH QUALITY/RELIABILITY!!!
william mize (1 month ago)
wheres ford chrysler jeep junk? this is rigged theirs no way ford cant even put a steering wheel on their fusion had to recall lotts of them junkers tell em quit go outta business ruining the good cars chevy honda toyota with their junk overproduction priced junk
Grahame Stroud (1 month ago)
I LOVE RANGE ROVERS
jd5179 (1 month ago)
Initial quality should be first 3 years not 90 days . Why would someone take only 90 days to be in a reliability list?
Hunar Aggarwal (1 month ago)
Subaru, audi, mazda, volvo, range rover and jaguar are worst automobile makers??Really!!??? It cant be. Most of people buy these only ok. So these cant have so many problems.
....and just watched another list where AUDI was the 3rd BEST car so these reports are fucked lol
Oofer Gang (3 months ago)
Mitsubishi Mirage isn't on there disliked
icougarman369 (3 months ago)
Dodge is not on this list?
King of The Castle (24 days ago)
icougarman369 nope and shouldn't be....my charger is 5 yrs old 0 issues to date...
Cody.B (3 months ago)
I’m kind of surprised to see Audi on there...
Raymond Longhurst (3 months ago)
Can’t believe fords not on list
Dylan Verkler (1 month ago)
Raymond Longhurst because ford rocks
granskare (4 months ago)
jdpower? many questions in single spaced papers - not my choice.
Michael Gilbert (4 months ago)
Initial quality is not nearly as meaningful as long term quality...
Teo P (4 months ago)
"...Are you surprised?" What a cunt. Yet on Kelly Blue Book, REAL CONSUMERS rate the 500 8.4 out of 10. As usual, JDP and Cons.Rep. offer shitty, subjective reviews
Car News 24h (4 months ago)
really nice!
Guru Khan (4 months ago)
In descending order Infiniti Nissan Subaru Audi Mazda Landover & Mitsubishi Volvo Jaguar Fiat
Steven Jones (4 months ago)
Were is Chevrolet on the list
cfg_Forumic (4 months ago)
No one cares if a car has a slight issue. These car reliability tests seriously need to start categorizing issues. Show us the mechanical damage to the engine and transmission, no one gives a fuck about else.
Tug Nuggets (5 months ago)
Useless video... Call me old hat but I'd rather know how long the car with hold up mechanically instead of the useless features that are unnecessary
MASTER CHACHO (5 months ago)
Subaru is one of the most reliable and 4th best by consumer reports, Audi is 3rd most reliable, also by consumer reports.
Mr Squiggly (5 months ago)
This is totally wrong
SUBARU HAD BETTER NOT BE ON THIS LIST
Mike Smith (7 months ago)
I'll never own another Jeep.
Trevor Hsu (8 months ago)
JD powers explanation of initial quality is wacky. It's just people complaining about confusing or annoying features. This isn't a reliability survey. I still don't get initial quality. Really suprised mazda, Subaru, and audi are on this list.
TheSleve22 (8 months ago)
Im confused, Subaru is usually rated very high in reliability. Also why is Audi on this list for initial quality? i can understand problems down the road, but I have never heard anyone complain about Audis for the first several years.
Dylan Lewis (9 months ago)
This list has little value because a majority of the complaints come from users who don't know how to use the infotainment or operate the vehicle's other features. Long term vehicle testing and surveys give a much better idea of how well a vehicle actually works.That said, I'm not surprised to see FCA has topped the list.
Gus Serks (9 months ago)
JD power is about as reliable as a cows ass
Joshua Miller (9 months ago)
Subaru and Mazda should not be on this list. Look at Consumer Reports and you will see they are rated VERY highly. I think it was just complaints about people not understanding the controls. I have a 2017 Subaru Outback and it is a year old now. It has not had a single problem. JD Power always did seem completely off from other auto research companies. I would not trust this list or anything from JD Power.
Aaron Lane (9 months ago)
I believe these survey results came from old people and middle aged people who don't know how to read an owner's manual and complain about every sound these cars make. If younger people were given a chance with these cars, then the survey results might come out better.
Scott Krafft (9 months ago)
Most of these are from people who can't read an owners manual. Except FCA. They're the worst.
UberDriver 27 (9 months ago)
Well my Civic and Prius people u guys r safe to shut up Audi fanboys...
2009skyline (9 months ago)
Lmao! Y'all this was based on JD powers. You know this shit is stupid.
Rammer213 (9 months ago)
You know what fiat stand for dont you? It stands for, Fix It Again Tony.
Benjamin Burkhardt (9 months ago)
Subaru has POS interiors though
Benjamin Burkhardt (9 months ago)
Yet Subaru has most loyal customers and go for 300k miles plus
Carboy 13 (9 months ago)
Subaru Mazda wtf???
• AlexGaming • (9 months ago)
163 vocal 164 visual
Jason Park (9 months ago)
Does this ranking factor in how many cars the company sells as well?
12 skits (9 months ago)
I'm surprise Mazda, Subaru and Audi we're on this list lol..
ForeignBorn Patriot (9 months ago)
Volkswagen not on the list!
ForeignBorn Patriot (7 months ago)
Roger Ballard perhaps older makes. With yearly maintenance, the car is reliable. I'm on my second Jetta.
Roger Ballard (7 months ago)
Yeah, it really should be right there below Fiat. Maybe even #1 after the warranty expires!
TEDdotcom (9 months ago)
Seems like it was a mistake bringing back Fiat to North America again.
Matt M (9 months ago)
Dumb survey or poor review of survey. No distinction between an issue that costs $1 to repair and does not effect the car mechanically, to a $1000 repair that will put your car on the scrap heap if not fixed.
Elijah The Truth (9 months ago)
Honda Bitches!
Nukes Away (9 months ago)
People who love cars are not included. Tech savvy folks are excluded. Most people buy the cars with safety features they don't understand and then complain because they are too dumb to figure it out. JD Power is full of shit.
Chris Soniak (10 months ago)
Surprised to see Audi instead of BMW.... My BMW is a POS... Don't buy one.
Lauren Watts (10 months ago)
chaos conference least estimate serve push raise hook
MAXIMUS (10 months ago)
Why is jeep/fiat still in business? Cause there are plenty of morons still buying em....
trilingualkid (10 months ago)
wow holyshit! if Landrover and Jeep beat infiniti in reliability then I definitely dont want to look at the Infiniti... Landrover is notorious for being in the shop.
trilingualkid (9 months ago)
its based on JD power not base on Auto Guide
romel 4life (9 months ago)
trilingualkid hell no that's something that will never happen these guys are terrible at what they do and got the survey all fucked up
YEWEI JIANG (10 months ago)
JD POWER is such a joke that they even put MINI, Land Rover and Volkswagen on the top of most reliable manufacturer list in China! That's way ahead of lexus and Toyota!How much did they pay for this shit ranking?
Mitchell Happ (10 months ago)
initial quality is hilariously misleading. I'll stick with consumer reports for vehicle reliability...
Benjamin Burkhardt (10 months ago)
This is surprising for Volvo. They still make some of the longest lasting vehicles
Benjamin Burkhardt (10 months ago)
They surveyed people who leased cars.
Harvard Ford (10 months ago)
Interesting' I I love fords and chevys and American cars in general Jeep is trying tho They're definitely stepping up in terms of quality but I guess they still have ways to go
Ryno5150 (10 months ago)
I have a suggestion to those who are having issues with their collision avoidance and blind spot warning systems - try actually paying attention what's going on.
TheeJoeyLee (10 months ago)
Who did the survey...Millennials?
Ryan Slemmer (10 months ago)
Doubtful, the Millennials would understand how to work electronics and other controls. Besides JD Power is ancient... most Millennials have probably never heard of them.
Tech Defender (10 months ago)
Sorta scared about buying a cpo mazda now! But at least the warranty is going to save me if something does go wrong
Rick Pamaran (10 months ago)
God I can't stand this girl!!
66skate (10 months ago)
No matter where they are on the list, it's only 1-2 problems per vehicle. Since there's no breakdown of what the issues are, the survey is pretty useless. The higher numbers could be minor adjustments and the lower could be engine or transmission. Tell me after a year how things are going. You'll have more realistic statistics.
Masdow Gaming (10 months ago)
All of the car brands is best on this list expect for toyota fangirl
Dee T (10 months ago)
So Mazda made the list because dumbasses don't know how to use the infotainment system? oh ok, that tells me that this is an stupid list.
00:31 says it all. What a stupid way to measure quality. J.D Power ratings are opposite of Consumer Reports ratings. Why ??
deon yang (10 months ago)
surprise surprise, people always bagging out korean cars yet you don't see any korean brands on this list.
Jess Barnett (10 months ago)
I'm surprised Mazda is on here too. I agree with the comments below- read your instruction manual on how to use the infotainment center in the car.
Victor Graziano (10 months ago)
Luv my RF. So wonderful to drive (and fun too).
sidhu704 (10 months ago)
Guys don't get worked up on this. These phoneys take results from poor unreliable narrow minded surveys. If you want reports like this, stick to something like Consumer Reports.
Matthew Vizcaino (10 months ago)
Yeah I had a FIAT and I LOVED the car but the quality and customer service was REALLY BAD. I will never know one again
Piznick64 (10 months ago)
Subaru noooooooooooo
Rahul (10 months ago)
are you kidding me..... no alfa, chevy, gmc, ford, Land Rover.
E.J. Freestone (10 months ago)
Jeep and Chrysler took hits due to the Fiat models 200/Cherokee/Dodge Dart being made by them and being GARBAGE!!! LoL.
The Lucky dog Vlogs (10 months ago)
What is the problem with Infiniti ? I don't any problem in my 2017 q50.
Its_All_Kim (10 months ago)
Ill give Mitsubishi till 2022 that they survive in the us market
genius2000 (10 months ago)
Its_All_Kim yup. So sad tho. They could've done so much better. Improve the quality and bring back the Montero and evo, they will be stable.
NS (10 months ago)
Its_All_Kim Nissan takes over Mitsubishi recently
Anthony Walker (10 months ago)
Fuck JD powah...I heard the award only lasts 90days or somethin- mahk
Ellipsis of Triple Tap (10 months ago)
JD Powers is their source... let's make an ad on their behalf; what could be wrong with the "experts"'? ;)
Deusex72 (10 months ago)
No surprise. In Germany, FIAT is short for: Fehler (defect) In (in) Allen (all) Teilen (Parts) ;)
iLiketigerz101 (3 months ago)
FIAT is more like Failure In All Things.
Eclipton (6 months ago)
According to Dale Gribble, FIAT stands for Fix It Again, Tony.
José Fonseca (10 months ago)
Deusex72 some say that stands for Ferrari In Affordable Trim.. just another perspective
rainystorm88 (10 months ago)
What people don't understand is that Reliability and initial quality are two separate things. Reliability is usually determined by major mechanical parts only, while initial quality takes into account of many little issues. For example my 2015 mazda3 has had issues with faulty speakers and infotainment freezes within the first 2 years. That's not to say it's a bad car. They are just not as strict in quality control on minor parts. This is what warranties are for! :)
theRealAV8r (1 month ago)
Actually 'reliability' these days is more than major mechanical show stoppers. Eg. Infotainment today can encompass everything from phone to nav to even hvac. A freezing, faulty infotainment system, or any number of modern eqpt/features that can cause repeated dealer visits (and all that entails) may not leave you stranded, but can render a car frustrating to use for modern living - ie 'unreliable'.
Josef Griveas (10 months ago)
anything american makes this list
Carrington Hollister (1 month ago)
Josef Griveas uh... Jeep
conan900 (10 months ago)
Thought this was actual problems, not infotainment issues and such. Clickbait.
BBdecool1 (10 months ago)
How did we ever survive without all this tech found in cars today? And what is the relationship (if any) between quality and reliability? Lastly, it seems that car manufacturers (and maybe others) have figured out that the average person's driving ability has all but disappeared....hence the push toward autonomous driving. Maybe we all need to learn how to use our mirrors.... and how to reverse properly....and park...and just learn to drive. Yes driver aids can help but what good is an excellent infotainment system when your car has broken down in an undesirable area? ......and lastly (again!) what was wrong with knobs and buttons that we now need touch screens in cars? Are we not distracted enough while driving already? Peace.
Moochan Lee (10 months ago)
HA! I knew land rover would be up there. Funny how it's not tied with the jag.
Zach Anderson (10 months ago)
Mazda, Audi, and Subaru should not be on here
Elliott Manning (10 months ago)
Are some of these "problems" actually problems, or just owners not knowing much about the vehicle and getting frustrated and saying something broke even when it didn't?
BMW 4 Life (10 months ago)
Audi don't understand making german cars look bad benz and BMW is better but Audi can't be here
Bargainteers (10 months ago)
Lol. FCA is glad to be on this list every year
W-_-T (10 months ago)
What the heck? I have no issues with Mazdas system. If it crashes or doesn't boot that's why one thing, but if people are too stupid to figure it out and take time with it, that's another.
romel 4life (9 months ago)
W-_-T that's because people are really dumb and don't know how to use them
the HORIZON (10 months ago)
Never buy a Nissan.
Roger Ballard (7 months ago)
And to think I drove my 94 Nissan D21 to work and back today ...actually, everyday! Not one time has it left me stranded!
Puff the Magic Dragon (9 months ago)
Shit just read your first message ,was tired when I read it the first time so thought you said before 2010 which is why I asked if you meant after but that's what you said to begin with, I apologize was like 3 am just wasn't thinking clearly.
the HORIZON (10 months ago)
Puff the Magic Dragon yes
Puff the Magic Dragon (10 months ago)
the HORIZON Do you mean after 2010?
Brian Lawrance (10 months ago)
the HORIZON they were great cars in the 90s. But ya I agree quality has gone down after merging with Renault
BCJDM (10 months ago)
Fuck JD Power their awards are a load BS.
xennex (10 months ago)
On my side of the globe Subaru again and again performing very well in reliability and have the highest percentage of returning costumers. have something dramatically happened that I'm not aware of?
terastarship2 (10 months ago)
Mini rocks! LOL
hipostang23 (10 months ago)
The survey is based on less than 80k responses out of the 17.55 million cars sold?!?! They are remarkably accurate in Fiat though...
marcello ponciano (10 months ago)
what about the award for lasting quality?
King of The Castle (24 days ago)
marcello ponciano according to JD Power that would be Chevy.... If that doesn't tell you this organization is BS, nothing will.... FYI the founder of JD Power was a former GM employee....lmfao

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